Sales of products over the Internet are governed by articles 45 to 67 of the D.Lgs 206/2005 (Consumer Code). This legislation provides for the consumer’s right to withdraw from contracts or contractual proposals, guaranteeing him the right to return the purchased product and to obtain reimbursement of the expenses incurred.
Right of withdrawal
The Consumer has the right to withdraw from the contract without any penalty and without specifying the reason, within the period of 14 (fourteen) calendar days from the delivery of the product(s) to the same consumer or to a third party by the same designated one.

The substantial integrity of the product(s) to be returned is an essential condition for the exercise of the right of withdrawal. More precisely, the consumer is only responsible for the decrease in the value of goods resulting from a manipulation of the property other than that necessary to establish the nature, characteristics and operation of goods under Article 57, paragraph 2, Consumption Code.

In order to exercise the right of withdrawal, the Consumer must follow these steps:
Send a written communication to DOPHIX SAS by e-mail at [email protected]
The communication must contain an explicit declaration of the decision to withdraw from the sales agreement with the identification number of the relevant order and the coordinates to make the transfer to Bank C/C for the relevant amount .
In order to meet the withdrawal deadline, it is sufficient that the communication is sent before the deadline of 14 (fourteen) calendar days; Within 72 (seventy-two) hours of receiving the dolphin right of withdrawal notice, you will communicate the instructions for the return of the products; in particular, the Company will send, by e-mail, a label containing all the data necessary to ensure a correct shipment (your data, delivery address, courier identification data and the telephone number of the same courier for agree to the withdrawal of the product with the customer);Pack the product (the original packaging, authentic labels, accessories, instructions for use and warranty sheets).
Using the original packaging will prevent any damage during transport. Print the label sent by DOPHIX SAS and apply it with duct tape to the package(s); Ship the product within 14 (fourteen) days of receiving the instructions for return;DOPHIX SAS will refund the sums paid by the Consumer, including delivery costs if incurred, within 14 (fourteen) days of receipt of the unless the goods have been delivered to the Carrier, by the same customer, incomplete or damaged. In this case, DOPHIX SAS will immediately inform the Consumer of the defects found on the products and the inability to accept the return; The refund will be made by Bank Transfer on C/C indicated by the consumer.
The cost of returning the product(s) is borne by the customer.
The above withdrawal procedure applies only to purchases made through the Site.